Posts Tagged Office 365

SharePoint Online – Synch is not working

Scenario:

Installed Office 2016 on computers and unable to Synch document libraries

Resolution:

First check the version of OneDrive. Please make sure when press synch, exe should be running OneDrive.exe not groove.exe. If OneDrive.exe is running, please make sure OneDrive sync client must be version 17.3.6674.1021 or higher. If not, please follow steps:

  1. Download and install the preview build of the new OneDrive sync client.
  2. Download and open TeamSiteSyncPreview.reg to enable SharePoint document library sync.
  3. Restart computer
  4. Use Chrome to Synch document library.

Source:

https://support.office.com/en-us/article/Transition-from-the-previous-OneDrive-for-Business-sync-client-for-SharePoint-sites-887b9846-2192-4511-9311-de562ef64076

https://support.office.com/en-us/article/Get-started-syncing-SharePoint-sites-with-the-new-OneDrive-sync-client-Preview-6de9ede8-5b6e-4503-80b2-6190f3354a88?ui=en-US&rs=en-US&ad=US

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